Warranty information. Full details of the different levels of warranty available to you when purchasing a product from us are available here.
Free Standard Warranty. All refurbished equipment that MacRefresh Ltd sell is covered by our Standard Warranty. The length of your warranty is available on the product information page and is also explicitly referenced on delivery paperwork. Should you encounter any hardware problems, please contact our Technical Support team by either calling +44 (0) 1473 551221 or by emailing firstname.lastname@example.org. Please have your item serial number and your Invoice or Order Reference number to hand when calling or include these details in any email correspondence. Under this warranty, MacRefresh Ltd will either repair, give a replacement of equivalent quality or refund the buyer for any goods found to be defective by reason of faulty materials or by poor workmanship, provided that: You must first obtain a returns reference number by calling Technical Support. Goods returned without a valid returns number will be rejected.
What the standard warranty covers. Our Standard Warranty warrants the machine to the purchaser, against defects in materials and workmanship for the period advertised on each individual machine, beginning on the date of purchase by the customer. Under a return to base warranty, the purchaser is responsible for the cost of shipping the machine to us, and the packaging of the machine. We are not liable if the machine is improperly packed resulting in damage during transit. Please retain all the packaging together with any additional enclosures, manuals, software, as this will assist in returning the product in the correct packaging. The warranty covers the hardware, and we will rectify the fault within a reasonable amount of time from the point it is agreed the machine has a hardware fault with our Technical Support team. Consumables such as batteries, protective coatings, ink, blank discs are not covered under this warranty. Your warranty covers parts and labour from the date of purchase until the expiry of the warranty, the length of your warranty is available on the product information page. All repairs and replacements will carry a 90 days warranty, or the original warranty balance, whichever is greater. We reserve the right to replace discontinued products that are still under warranty with the nearest equivalent specification product. Battery service is available on applicable systems for 90 days from the date of purchase. Battery service is not available on systems where it is deemed a service is required due to over usage. We reserve the right to repair or replace any faulty components. Faulty goods may be replaced with factory-refurbished products.
What the Standard Warranty does not cover. The Standard Warranty covers only those defects which arise as a result of normal use of the product, and does not apply to any:
(a) Improper & inadequate maintenance or modification;
(b) Repairs carried out by non-authorised persons. Damage caused by lack of ESD protection;
(c) Software, interfacing, media, parts, or supplies not provided or supported by MacRefresh Ltd;
(d) Operation outside the product specifications;
(e) Physical damage, accidental damage, neglect, or user abuse;
(f) Normal wear and tear;
(g) Consumables i.e. batteries, ink cartridges, protective coatings, CD media, viruses or malicious software; or
(h) Display screen issues not relating to the graphics processing unit.
You may be charged if no fault is found or there are other reasons for defects. You may be charged a no-fault-found charge if there is no fault found or the problem has been caused by third party software, user error or physical damage and any of the reasons stated in Clause 15.4. You will be emailed and phoned to confirm this charge within 7 days of the item being tested, you will also be charged return carriage for return of your goods.
Your warranty and software. Software, purchased separately, will be supported by the manufacturer of that software and not under this warranty. We will not support or re-install software that we have provided pre-installed on the system, we will also not support third party software.
Refunds or compensation are not payable in certain circumstances. No refunds or compensation are payable due to system failure, loss of data, loss of business, repairs or delays in repairs.
Circumstances in which your warranty may be voided. The warranty is void if there is any attempt made to repair the system by a non-authorised third party, or if the system is inadequately or improperly maintained or modified or if there are any outstanding charges. If the end user wants to upgrade, please contact the Technical Support department prior to upgrading for authorisation to break any warranty seals.
The Standard Warranty is non-transferable. The Standard Warranty applies to the original purchaser of the machine only and is non-transferable. The warranty available under the optional Protection Plan is transferable.