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Warranty on all products

Condition & Refurbishment

Condition & Refurbishment

Better informed. Easier decisions.

A


Systems classified as grade A we regard as being as good as new. These systems show only very minor signs of use on the external casing. All screens are checked and free of any inconsistencies or imperfections.

B


Our B grade condition systems will include minor visible cosmetic wear. This could include cosmetic imperfections such as scratches, scuffs or dents to the body. None of the issues interfere with the functionality of the system.

C


Anything we consider as grade C has clearly visible cosmetic wear. This includes deeper scratches and/or dents in the casing. Screens may also include imperfections such as dead pixels or blemishes and if applicable this is clearly stated.

If you’re budget conscious a C grade system can be the ideal solution for those looking to save and still have all the benefits and functionality of the Mac.

All systems provided come in 100% full working order and with our industry leading warranty. The conditions we describe below are only in relation to the cosmetic appearance of our machines. We never supply systems with technical faults unless clearly stated in the condition description. When pricing a system the condition grade is an attributing factor and a reduction of price will be seen on lower grades.

Battery Life & Condition


During the assessment stage of our system we use a measure we call the 80% rule. This rule is our boundary for battery replacement. Our technicians look at the full charge capacity of the laptop vs the design capacity as well as cycle count. If this falls below what we regard as less than 80% of the original battery life we fit the system with brand new battery.

How long will my battery last?

The batteries we supply have at minimum 80% of the original design capacity. Even our oldest systems should provide at least 3+ hours of battery life with general usage.

Please note this is not Guaranteed as all users use their laptops In different ways. This figure is an average taken using a wide range of systems.

Refurbishment


 

Comprehensive Testing

To ensure the robustness of all our products we employe a well-practised testing procedure that covers all system components. Using leading-edge diagnostics tools, the same of which is used by Apple were able to identify any inconsistencies well before they reach consumers. In addition to this, a 32 point exam which our Apple Certified technicians check by hand the total functional validity of the system. This exam includes but is not limited to test such as keyboard key-strokes, wifi & Bluetooth and accessory connecting.

This exam includes but is not limited to;

  • Keyboard key-strokes & key feedback response
  • Wifi and Bluetooth connection and stability
  • Long-term high load stress stability & performance.
  • Heat & noise regulation

Refresh & Refurbishment

It’s not just people who need a little R&R. During our testing process, any components which are flagged will be repaired or replaced with new parts. Furthermore, we replace out-of-date storage technology with upgrade solid-state or fusion systems. This means our Macs will last the rigorous test of time with improvements to stability and reliability.

Here are just some of the benefits of our R&R process.

  • Increase in system lifespan
  • Improvements to stability & reliability
  • Performance gain with the addition of current technology
  • Fresh installation of macOS

Please note we do not ‘repair’ or ‘refurbish’ systems as a service to customers. We only perform work on systems purchased from our store.

Assurance Of Quality

Double check & triple check. Prior to the listing of each system, they’re thoroughly cleaned and sent through our Quality Assurance team. Our QA team re-run our 32 point system check process to ensure hardware & software is fully functional. Then finally a condition assessment is made with a detailed inspection of any applicable imperfections with a grade given to each machine at the end. This condition grade is seconded by the sales team who list our products.