Warranty Information

Warranty Information

We guarantee your satisfaction. All of our products can be returned within 14 days for a full refund and come with our warranty unless an additional extended warranty has been purchased.
You can cancel your order at any time, please contact us on 01473 378 203. Please keep all original packaging until you are sure you are happy with supplied equipment.

If you wish to return any equipment within 14 days, because you are not satisfied or the equipment supplied is not suitable, please call 01473 378 203.

A member of the support team will issue you with a returns number which you will need to mark on the outside of the box. If you are unable to arrange transport yourself we can provide this service, (at our standard carriage rates) and arrange to have the equipment collected. As soon as we receive the equipment and check that everything has been returned in good working order, depending on your payment method either your PayPal , credit card or bank account will be re-credited or a cheque will be raised and posted.

For any reason you experience a problem with any of the equipment we have supplied you please call 01473 378 203 and ask to speak to a member of our technical team, who will talk you through any problems.

Please be aware that if the equipment is incorrectly packed and transit damage arises we will not be in a position to offer a refund.

Should we be unable to supply an identical model you will be offered a comparable replacement or a full refund.

If you experience any problems outside of the warranty period please do not hesitate to call us. If we can help we will. We do not consider you a customer only until the warranty expires.

The warranty we offer is a free warranty and no cost of this has been included in the purchase price of the product

How to Reach Us

If you need to reach us, please email us on care@macbank.co.uk, alternatively, you can call on 01473 378 203 (international +44 1473 378 203) or write to us at:

Macrefresh Limited
UNIT 3,
Riverside,
Ipswich,
Suffolk IP2 8JX